Storm
Operative Security Ltd., (‘the company’),
established in 1995, is the security division of Business Environment Group
Ltd., a UK based property management group of companies.
The company’s
mission and long term vision is to be an industry leader in
the supply of professional security and training services. This will be
achieved through a committed programme of investment, both in people and
technology, focussed on delivering service excellence.
The company’s
security officers are trained to the requirements of the relevant British
Standards and to mandatory S.I.A. requirements, and are security screened (to
the requirements of the most appropriate version of BS 7858) while its
services as a whole comply with the requirements of: ISO 9001 and all
applicable British Standards as called up by the N.S.I. (National
Security Inspectorate) and ultimately, the S.I.A. *Approved Contractor
Scheme.
The company’s
primary business objective is its commitment to achieving
measurable excellence in quality and service. Only excellent service
provision, combined with a consistently high standard of Customer and
Key Stakeholder attention achieved through the management team’s
commitment to the following principles can secure a long term and profitable
future: Continual improvement; Pro-active provision and management of
resources; Focus on Customers and Customer satisfaction; Focus on
all other Stakeholders, including the Wider Public; the
best all-round communications.
To achieve this
objective, the company has established and maintains effective systems,
compatible with ISO 9001: 2000 and the relevant parts of the British
Standards and S.I.A. - A.C.S. requirements previously mentioned. This approach is
designed to ensure compliance with all relevant Customer,
Statutory and Regulatory requirements. The Company’s policies,
supporting processes, Customer requirements and requirements relating
to all other Stakeholders are communicated in the appropriate ways to
Company employees and otherwise retained representatives.
The documented
Business Management / Quality System (where practicable, presented in a
charted / graphic form) describes how the system is operated. Adherence to
these procedures by all the company's employees and relevant representatives
is a mandatory requirement. This ensures that the company's business /
quality objectives are determined and that means are put in place to enable
their achievement. Means of monitoring, measuring and analysis of our
progress towards achieving the objectives are also determined and
implemented. This means that we obtain the necessary feedback so that we
can and do review progress and make changes or refine our objectives and the
system, as necessary, to ensure it continues to be useful and meaningful.
The processes
required for the company’s day-to-day effectiveness, efficiency and
continual improvement in the way that it does things are identified. The
Company’s performance in carrying out these processes along with the
performance of the output from these processes are reviewed periodically by
top management and the results of this review recorded.
The Quality Manager
is directly responsible to the Board and is the appointed Management
Representative delegated with his full support and authority to develop,
maintain and ensure the continual improvement of the company’s systems. The Quality Manager has the necessary freedom
to identify all relevant problems and to recommend, initiate and provide
solutions. The Quality Manager is responsible for periodic audits of the system in all
relevant aspects, reporting the findings to the Directors.
Every Employee is
responsible for compliance with those requirements in this manual that
relate specifically to his / her responsibilities and duties. The
Operations Director is responsible for ensuring that appropriate
preventive and / or corrective actions and / or pro-active improvement
actions are taken. In order to realise this policy and its aims, the Company
will set objectives and targets and will review these and our performance
against them, in the context also of changes in the industry, the company
and the operating environment.
